Refund policy

You may request a return within 14 days of receiving your order. For change-of-mind returns, items must be unopened, unused, and in their original packaging, with proof of purchase.

To arrange a return, contact NOORÉ Fragrances at 825-522-1500 or Instagram @_noore.fragrances. Please contact us before sending anything back so we can provide return instructions.

Customers pay return shipping for change-of-mind returns. Original shipping charges are not refundable for these returns.

Opened or used fragrances and custom-made scents are not eligible for change-of-mind returns.

If your order arrives damaged, leaking, faulty, or incorrect, contact us as soon as possible with your order details and, where possible, photos. We will arrange an appropriate replacement or refund and cover any necessary return shipping.

Approved refunds are issued to the original payment method within 10 business days after we receive and inspect the return. Your payment provider may take additional time to process the refund.

This policy does not limit any rights or remedies available under applicable consumer protection laws.